Q&A with Lyndon Lattie: Introducing SmartCert’s Zero – Document Defects Offering

Lyndon Lattie: The primary issue we’re addressing is documentation deficiencies and errors, which are the leading cause of product rejections in manufacturing. Missing or incomplete documents can halt manufacturing processes, costing valuable time and resources to fix. This problem is widespread across all industries that require traceability.

Lyndon Lattie: SmartCert offers a centralized, secure platform that ensures all documentation is accurate and complete before products are shipped. By acting as a document gateway, we allow companies to green-light certifications, shipments, and payments efficiently. This streamlines the process and ensures compliance, benefiting everyone involved.

Lyndon Lattie: Absolutely. We’re excited to launch a zero-document defect package with a major organization this quarter. This initiative leverages the principles of Zero-Defect Manufacturing (ZDM) to eliminate documentation errors entirely. ZDM uses data-driven technologies to monitor and control processes, ensuring that no defective products leave the factory.

Lyndon Lattie: ZDM is a quality management philosophy that aims to eliminate defects in the manufacturing process. It originated at Martin Marietta in the 1960s and is a significant component of SAE AS13004 standards. These standards focus on defect prevention and quality management tools like Advanced Product Quality Planning (APQP). SmartCert applies these principles to documentation, ensuring that all necessary certifications are in place before shipment.

Lyndon Lattie: Sure. A leading aerospace company is on a mission to reduce their 40% paperwork rejection rate to zero by Q4 2025. With SmartCert, all vendors submit documentation requirements before shipping and payment. Quality engineers review the documents via a dashboard, ensuring they are complete and correct. If there are deficiencies, they can contact the supplier directly in the app to address them. Once cured, the documents are approved, and the shipment/payment is released.

Lyndon Lattie: SmartCert enhances security with SOC2, Azure Gov Cloud, and CMMC compliance, protecting ITAR, DFAR, and intellectual property. This is crucial for government and military-related projects, as compliance with CMMC Level 1 will be mandatory for all suppliers in the next 12-18 months. By staying ahead of these requirements, SmartCert ensures that our users are always compliant and secure.

Lyndon Lattie: Our platform offers granular sub-tier visibility, allowing companies to track their suppliers beyond Tier 1 partnerships. This is essential for complying with material and country of origin restrictions. For example, ensuring that no hexavalent chrome is used in manufacturing or verifying the origin of materials to avoid using restricted parts. SmartCert provides the necessary insights to manage these complexities effectively.

Lyndon Lattie: SmartCert offers a comprehensive solution that centralizes documentation, ensures quality assurance, enhances security, and provides unparalleled supplier visibility. By eliminating documentation errors and streamlining processes, we help companies achieve zero defects and maintain compliance with regulatory requirements. Our platform is designed to meet the highest standards of quality and efficiency, making it an invaluable tool for any organization.

Lyndon Lattie: Our vision is to revolutionize the manufacturing industry by eliminating documentation errors, enhancing security, and providing unparalleled visibility into the supply chain. We aim to set a new standard for quality and compliance, paving the way for a future of zero defects. By continuously evolving our platform and expanding our capabilities, we strive to meet the ever-changing needs of our users and help them achieve their goals.