Yes, but it’s not a dead-end or limited to one supplier. SmartCert is a universal platform that allows companies to receive, manage and send cert packages along the supply chain. Your account can receive SmartCerts from any supplier and build a centralized archive of your documents. 

Based on your company’s security settings, the email confirmation may have been inadvertently directed to your junk folder or blocked from your email. If you don’t see the email, please contact support so we can assist with your account setup and access to your account. 

If you received an error message when creating a new Starter account that says the Company or Address already exists, that means that a Company account for your location has already been created and a member of your team just needs to add you to the account (See “How do I add users to my Company account?” for further instructions). If you don’t know who created an account for your location, contact support and we will be happy to assist.

Your starter account can accommodate up to 10 users. Adding additional team members or members of your Quality department to your Company account is easy! Simply log in to your account and click on “User Management” in the left navigation panel to quickly add additional team members by entering their first and last name and email address. Give the team member a heads up to expect an email to confirm their email address and set a password (tell them to check their junk folder if they don’t see it or connect with the support team for assistance). Once the user has confirmed their email, they will be directed to create their password to complete their account setup.

To update your password, click on the person icon in the upper right corner of the dashboard. From the dropdown, click on Profile and scroll to the bottom of the page. Follow the prompts to create a new password and click Save Changes. 

SmartCerts are either shared from your supplier and automatically added to your dashboard or uploaded to your account when you click a SmartCert link or scan a QR code. See “How does the QR code add certs to my dashboard?” for upload instructions. 

The SmartCert QR code will be located on your supplier’s shipping label or included with the packing slip of your order. It will look like this (feel free to scan this and try it out!)

You can upload a SmartCert to your dashboard with a mobile device or 2D scanner.

Mobile device: Log in to your account at getsmartcert.com and enable “remember login” from any browser on your Smartphone or tablet.  Click the “Scan” button on the bottom of your screen to open the QR code reader. Scanning the QR code will open up the SmartCert viewer and add the SmartCert to your account.  All the team members in your Company account can immediately view and access the SmartCert and associated documents. 

2D Scanner*: Scan the SmartCert QR code to open the link to the SmartCert. Click return on your keyboard to activate the link and open a browser. Log in to your account (if you haven’t already logged in and enabled ‘remember login’) and the SmartCert will open in your SmartCert viewer.

*2D scanners can read QR codes and bar codes. Many 2D scanners require you to turn on the QR code scanning feature or “use the scanner as a keyboard” in order to activate the scan. Please refer to your user manual for specific instructions. There are no additional drivers or software requirements to enable scanning of a SmartCert QR code. 

2D scanners can read QR codes and bar codes. Many 2D scanners require you to turn on the QR code scanning feature or “use the scanner as a keyboard” in order to activate the scan. Please refer to your user manual for specific instructions. There are no additional drivers or software requirements to enable scanning of a SmartCert QR code.

To learn how to use a mobile device or tablet to scan a SmartCert QR code, read “How does the QR code add certs to my dashboard?”

You can email your supplier and ask for the SmartCert to be shared from the platform. You will receive an email notification when the SmartCert has been shared. Click on the link in the email to view and access the documents. (acces/access please also remove the spacing with the last sentence. It can be one paragraph. 

This video explains the features available to you in SmartCert. You can review, download, and print the documents, print the QR code to use in the warehouse, or email the SmartCert internally or to your customer by clicking the Share button.

There is  no limit  to the number of SmartCerts or documents you receive. Your account provides free, cloud-based storage of all the certs you receive from your suppliers who use SmartCert – with real-time updates to the documents! 

Upgrading your account enables you to modify inbound SmartCerts or create SmartCerts for your customers. This reduces inefficient, manual processes, missing paperwork, and ongoing customer requests. It can work as a standalone product or integrate into your ERP or QMS system. 

SmartCert users will notify their customers of their new cert transfer process. We suggest following our SmartCert page on LinkedIn for announcements on new companies who will be using SmartCert to send certs.